Right of return

Return policy

You got a little bit too enthusiastic and ordered the same book twice? No problem, you have a 14 day right of return.

We take back items if they meet following conditions:

  • You need a receipt, invoice or copy of invoice
  • The item is undamaged
  • The item is still in its original, unopened package
  • You did not exceed the 14 day period

You can return the item(s) to one of our bookstores and you get your cash back. You can also send the item in its original, undamaged packaging - with your receipt, invoice or copy of invoice - to Rijweg 173, 3020 Herent. A credit note is prepared for the amount of purchase (including the original shipping costs)

Damaged items

You're skipping through your new book and notice some pages missing? Not very handy. Please contact us at boekhandel@acco.be of call us at +32 16 62 80 77 and describe the problem as detailed as possible. If you purchased a misprint or damaged item, we swap your copy or you get your cash back.

Digital products

The 14 day right of return does not apply to e-books.

You ordered an e-book and you don't want it anymore? Unfortunately, we already paid for this book to our supplier. We cannot cancel the purchase. You can always contact us at e-books@acco.be to obtain more information.

You ordered an e-book and it's not working? We investigate the matter for you. If the file appears to be corrupt we pay you back. Please contact e-books@acco.be concerning this matter.

Refund

Once we received your return, we'll pay you back within five working days.

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